Chargeback Analyst

If you like digging into transactions, spotting patterns others miss, and turning messy dispute data into a clear story, this one’s for you.

Analyze disputes and chargeback flows to decide the right action

Investigate cases end-to-end (transaction timeline, evidence, money flow, root cause)

Build and review representment/defense cases — clear, well-documented, win-oriented

Dig into data to find patterns, fraud signals, and process gaps worth fixing

Use (and help improve) our AI/automation tooling to handle disputes faster and smarter

Partner with teams across CloudWalk (Risk, Compliance, Product, Data, Engineering)

What we need from you

Comfortable using LLMs/AI tools in your daily work — and curious about agent frameworks (LangChain, Mastra, etc.)

Some coding/scripting comfort (reading code, SQL, light automation) — you don’t need to be an engineer

Strong analytical thinking and curiosity (“why did this happen?” is your default mode)

Problem-solver mindset + strong desire to learn (new stuff daily)

Attention to detail + ability to prioritize a busy queue

Great writing for case summaries, dispute defenses, and Slack updates

Clear communication in threads/huddles/DMs

Ownership mindset — you spot what’s broken, propose better ways of doing things, and drive decisions, not just execute them.

High integrity and discretion with sensitive financial data

Join us at CloudWalk, where we’re not just engineering solutions; we’re building a smarter, AI-driven future for payments and credit—together.

By applying for this position, your data will be processed as per CloudWalk's Privacy Policy that you can read here in Portuguese and here in English.